Are You Satisfying Your Customers with the CX They Need (and Deserve)?

Let’s face it: today’s customers expect more. More satisfaction and touchpoints. Faster responses and better follow-through. And if your customer experience tech isn’t up to the task? Let’s just say… they’ll find someone else who is. 😬

Not sure where you stand? Take our totally scientific quiz to see how your CX stacks up.

1. How many different platforms does your team juggle to communicate with customers?
   A) At least five. It’s a mess. (1 point)
   B) A couple. We make it work. (2 points)
   C) Just one—everything’s unified. (3 points)


2. What happens if a customer reaches out on WhatsApp or web chat?
   A) ...Panic. It’s a disconnected experience. (1 point)
   B) We reply...eventually... (2 points)
   C) We respond fast, wherever they are. (3 points)


3. How would you describe your customer service team’s current workload?
   A) Burned out and buried in busy work. (1 point)
   B) Managing—but definitely feeling it. (2 points)
   C) Focused, efficient, and empowered. (3 points)


4. Be honest: how do you feel about your current CX tool?
   A) Relationship status: It’s complicated. (1 point)
   B) It works... most of the time. (2 points)
   C) Obsessed. It just gets us. (3 points)


5. What’s your current AI strategy?
   A) What's an AI strategy? (1 point)
   B) We dabble in automation. (2 points)
   C) We use AI to personalize every interaction. (3 points)


6. When customers describe your service, they say:
   A) “Friction-filled.” (1 point)
   B) “Not memorable.” (2 points)
   C) “Smooth and satisfying.” (3 points)


7. What’s your approach to tracking CX performance?
   A) What performance? We’re flying blind. (1 point)
   B) We don’t have time to check. (2 points)
   C) We’ve got centralized dashboards, insights, and alerts, oh my. (3 points)


8. How confident are you that your CX strategy supports growth?
   A) It’s holding us back. (1 point)
   B) It’s not hurting, but not helping much either. (2 points)
   C) We’re scaling smoothly, baby. (3 points)


9. When you think about your CX future, what’s your reaction?
   A) Mild dread. (1 point)
   B) Hopeful, if skeptical. (2 points)
   C) Giddy. Is that weird? (3 points)

Tally your answers and see if you’re giving customers the experience they really want. Go ahead, we’ll wait.

You’re doing your best, but your current setup is leaving customers—and your team—unsatisfied. Disconnected platforms, outdated systems, and limited support options are killing the vibe. It’s time to heat things up.

Slip into something more comfortable with GoTo Connect: Unified inbox, on-demand support, and AI smarts? Muy caliente.

👉 Spice it up

You're on your way, but something’s still missing. Maybe it's the lack of AI support. Maybe it's clunky handoffs between channels. Whatever it is, your CX has room for improvement. We’ve got just the solution.

GoTo Connect’s omnichannel magic, AI Receptionist, and customer satisfaction dashboards will help you reignite any spark you’ve lost over the years.

👉  Turn up the heat

You’ve got it going on! Smooth interactions. Unified platform. Empowered teams. AI that works overtime to keep everyone satisfied. But there’s always room to take your customer experience further. GoTo Connect’s powerful Contact Center with supervisor tools give you the insights need to identify areas for improvement, boost team performance, and make every interaction better.

Already a GoTo Connect fan? Then you know how steamy the CX can get with our all-in-one platform, intelligent automation, and feel-good integrations. Keep the passion burning—and your customers yearning—with GoTo Connect.

👉  Keep it steamy