Success Story: 1 Truck Insurance
1 Truck Insurance Services is an independent agency based in Illinois, providing insurance solutions for long-haul truckers. With their distributed workforce across multiple states and continents, and a very competitive marketplace, they faced some unique challenges, including limited IT resources and the need for speedy communications over several channels with their customers and existing clients.
Learn why 1 Truck Insurance chose to upgrade their CX capabilities with GoTo Connect and how they can now “conveniently talk to new customers and existing clients every day via text message” within their current set-up.
1 Truck Insurance Services is an independent agency based in Illinois, providing insurance solutions for long-haul truckers. From liability to cargo, from a new entrant to a large fleet, 1 Truck Insurance are experts in their field with over 30 years’ experience in the trucking industry. They provide insurance coverage across multiple states such as Georgia, Florida, Texas, Ohio and many more.
“After 9 years in the industry, I’ve seen a lot of agencies use Microsoft Teams for basic chat and calls. What sets GoTo apart is its inclusion of SMS, campaigns, outside calling, and transferring — all on top of collaboration tools.”
-Nicole McCall
Operations Manager