Success Story: Bob Johnson Imports
Bob Johnson Imports, part of the expansive Bob Johnson Automotive Group, operates nine new vehicle franchises plus used car,service, and parts departments. Director of eCommerce Dave Greenly led the adoption of GoTo Connect Contact Center and its AI Receptionist to streamline communications, adapt to staffing shifts, and enhance customer experience.
“With GoTo Connect’s AI Receptionist, Bob Johnson Imports reduced call center volume by 25% —no drop in service and huge time savings for our team.”
-Dave Greenly
eCommerce Director, Bob Johnson Imports
