Success Story: Sage

Sage initiated live online Q&A sessions to provide technical support information to customers when it faced a surge in demand with the launch of Making Tax Digital. The sessions proved so popular that Sage decided to expand the service to deliver five all-day webinars each day, providing support for different software packages and services.
To manage the vastly increased volumes and to eliminate problems associated with its existing webinar platform, Sage turned to GoTo Webinar from GoTo. The result was an immediate boost in customer satisfaction scores, improvements in the ease of delivery for Sage technicians, and enhanced privacy for webinar attendees.
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