Success Story: Salt Lake Express
With more than 200 employees, including multiple offices, storefronts, three call centers, and five mechanic shops, Salt Lake Express was looking to ensure smooth operations and exceptional customer service.
Learn why Salt Lake Express chose GoTo Connect as its business communications partner and how it’s allowed them to meet rising customer expectations with greater transparency and improved efficiency.
For over 30 years, Salt Lake Express has provided essential bus routes and charter services across six states, originating in Idaho.
“Before GoTo Connect, we didn’t have the tools to track call times or identify outliers. Now, we can use that data to improve both employee performance and customer satisfaction.”
-James Glass
Customer Relations Director