What if the biggest barrier to AI success at work isn’t the technology—but the disconnect between how leaders think it’s being used and what’s actually happening on the ground? What should an AI policy in organizations include?

In this episode of The Future of Less Work, host Nirit Cohen sits down with Rich Veldran, CEO of GoTo, to unpack new research revealing a striking misalignment: while 87% of IT leaders believe employees understand AI, 82% of employees say they don’t. And more than half admit to using AI for high-stakes tasks they probably shouldn’t.

Together, they explore how this gap emerged, what it means for productivity, and why the real competitive advantage now lies in responsible adoption—not hype. From remote leadership and culture-building to the role of policy, training, and tool design, Rich shares what it takes to lead a fully remote, AI-augmented organization where humans still come first.

If you’re grappling with how to integrate AI, support distributed teams, or lead in a world where tech is outpacing readiness—this episode offers a practical, grounded, and human-centered perspective on what it takes to make AI actually work.