Quality Management Software
Faster, smarter QA to elevate your contact center
AI Quality Management simplifies reporting and analysis with automated insights, enabling contact center managers to quickly identify trends, take corrective action, and work together with staff to improve performance and customer satisfaction.
Immediate, actionable results for rapid time to value
AI Quality Management goes to work right away by automating the full evaluation coverage of queue calls, all backed by minimal setup and configuration.
Give yourself time back
Our fully automated contact center quality management software eliminates the need for time-consuming, manual reviews so you can focus on coaching, training, and more complex tasks.
Never miss an opportunity to improve
Identify and quickly resolve quality issues, ensuring higher customer satisfaction (CSAT) and consistent service delivery among agents.
"GoTo’s AI-powered Quality Management solution helped us confidently identify specific areas for agent development. We measured an improvement of more than 50% after introducing a targeted question of the month, significantly boosting our customer service."
Austin Nolen
Chief Operating Officer, Web-Don Inc
"Implementing GoTo's AI-powered Quality Management solution in our US contact center led to a noticeable improvement in our quality benchmarks. Our analysis confirms a strong positive association between high Quality Management scores and increased Customer Satisfaction, giving us confidence that we have chosen the right solution for our government agency clients and their communities."
Ron Given
Operations Manager, Contact Center & Back Office, Sensys Gatso Group
Elevate your team with insights
AI Quality Management’s insights enable supervisors to highlight agents who excel at providing good customer experiences and helps to elevate the performance of those needing coaching.
Consistent QA that inspires agent growth
Using data-driven quality assurance provides a fair, unbiased, and consistent evaluation process, building a trusting and more fulfilling work environment for agents.
Discover more about how your business can automate, optimize, and personalize every interaction
FAQs
Yes! By identifying and resolving quality issues quickly, our contact center quality management software helps ensure higher customer satisfaction (CSAT) and consistent service delivery. Its insights enable managers to elevate high-performing agents and provide targeted coaching to those who need support, creating a better experience for customers.
Yes! Our AI is designed to be accessible and affordable for businesses of all sizes. Whether you're a small business looking to improve customer interactions or a large enterprise streamlining operations, GoTo offers scalable solutions that empower customer-facing teams to deliver exceptional service without requiring significant upfront investments.
We offer a multitude of AI features to power GoTo Connect. Learn more about how AI for GoTo Connect elevates customer facing teams with AI-powered intelligent automation and insights that reduce manual tasks, improve operational efficiency, and enhance customer interactions with more personalized, streamlined experiences.
Smarter decisions, stronger teams, happier customers.
Transform data into impactful actions that drive team success and customer happiness.
