What's New at GoTo | Product Updates and Innovations

August 2024

Create effortless customer experiences with over 40 new offerings, capabilities, and enhancements.

Untangle the customer journey with GoTo

Unify Tech Tools

Performance Insights

AI-Powered Workflows

Unify Tech Tools

Unify your tech tools for a more connected, efficient business

GoTo Connect brings all your favorite tech tools together, breaking down silos and creating a powerful, integrated platform. Say goodbye to jumping between applications and screens – your customer data flows smoothly, all in one place. Manage every customer interaction from one central hub, streamlining your workflows and delivering an exceptional customer experience.

Screenshot of GoTo Connect Integrations, showing how it brings all your favorite tech tools together.

Performance Insights

Put data at the forefront to optimize customer experiences

GoTo Connect gives you a treasure trove of customer data, transforming scattered insights into clear, actionable intelligence. AI-powered analytics tools help you uncover hidden trends in call recordings, transcripts, and customer feedback. Pinpoint areas for improvement, anticipate customer needs, and fine-tune your strategies for maximum customer satisfaction. Every interaction becomes an opportunity to strengthen customer relationships.

Screenshot featuring the performance insight dashboard and an overview of interaction details..

AI-Powered Workflows

Create easy workflows and automate the mundane

GoTo Connect streamlines customer interactions with intuitive, user-friendly tools. Timing-saving features and automated workflows eliminate the mundane tasks that bog down your team. Effortless communication across channels frees your team to focus on what truly matters: building lasting customer relationships and achieving business goals.

Screenshot showing GoTo Connect's AI-Powered Workflows that streamline customer interactions with intuitive, user-friendly tools.

Communication and Collaboration

Find new ways to collaborate and enhance your customer experiences.

GoTo Contact Center

WhatsApp Channel

Connect with customers on the world’s most popular messaging platform.

Only available in select countries

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GoTo Contact Center

AI Topic Flags

Track and analyze key topics in customer communications.

Only available in select countries

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GoTo Connect

Text-to-Speech AI Sound Clips

Easily create professional sound clips with AI.

Only available in select countries

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GoTo Connect

Call Transcriptions for Call Reports

Never miss a detail with call transcriptions.

Only available in select countries

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GoTo Connect

Zendesk Integration

Seamlessly integrate your communication workflow with Zendesk.

Only available in select countries

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GoTo Connect

ServiceNow Integration

Sync ServiceNow with GoTo Connect for effortless workflows.

Only available in select countries

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GoTo Meeting

Closed Captioning (Beta)

Enhance meetings with real-time audio transcriptions.

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GoTo Webinar

New Standard Webinar

Host and manage frictionless, engaging virtual events with our new experience.

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GoTo Webinar

Interprefy Integration

Break down language barriers with Interprefy.

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GoTo Customer Engagement

Inbox Conversation History

Streamline customer conversations with complete conversation history.

Only available in select countries

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GoTo Webinar

Host Webinars on Mobile

Host webinar sessions anywhere, on any device.

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GoTo Connect

Screen Pop for Voice Calls

Personalize every conversation right from the start with screen pops.

Only available in select countries

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