GoTo Connect gives enterprise businesses the tools to deliver exceptional customer experiences at scale. From advanced call routing and analytics to robust contact center features, GoTo Connect makes it easy to manage customer communications across locations and teams. With reliable performance, seamless integrations, and flexible deployment, you can ensure every customer interaction is smooth, responsive, and professional.

Enterprise businesses benefit from GoTo Connect by gaining a robust platform that goes beyond phone calls. With built-in contact center capabilities, AI-driven insights, and omnichannel support, teams can engage customers wherever they are—phone, chat, SMS, or web. This streamlines workflows, enhances responsiveness, and empowers businesses to deliver consistent, high-quality service across every customer touchpoint.

GoTo Connect offers a range of AI-powered tools to improve both customer interactions and business operations. Primary features include AI-driven conversation summaries, real-time transcription, and sentiment analysis for calls. Businesses can also benefit from Admin GoPilot, which streamlines system management, as well as the AI Receptionist—a 24/7 virtual assistant for efficient call routing, multi-language support, and enhanced customer service. Because every business has its own needs, our team can help you decide which AI capabilities to start with and add more as your requirements grow.

GoTo Connect is designed to meet the needs of large enterprises with a diverse workforce. Our platform offers a suite of unified communication tools with flexible licensing options, so you can choose the right capabilities for every role in your organization—whether it’s agents, supervisors, admins, or non-customer-facing staff. You can mix and match licenses across your teams, ensuring each employee has exactly what they need to communicate effectively and deliver great service. This tailored approach helps maximize value and efficiency for your business as it grows and evolves.